Senior Operations Leader

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced Director of Agency Operations to drive growth and operational excellence.

You will lead managers, set KPIs, optimize processes, partner with HR and systems, and prepare the agency for scale. This full-time role offers a competitive salary plus performance-based bonus and strong benefits. A data-driven leader with 5+ years in P&C insurance and proven ability to develop teams and improve workflows will thrive in this role.

Qualifications

• 5+ years of P&C insurance experience.
• Experience in independent insurance agency or brokerage.
• 3+ years of leadership experience.
• Strong understanding of agency operations and workflows.
• Experience using KPIs, scorecards, and reporting to manage performance.

Responsibilities

• Oversee day-to-day agency operations.
• Lead and develop managers and team leads.
• Establish performance standards, KPIs, and scorecards.
• Use reporting and data to identify problems and opportunities.
• Improve processes, workflows, SOPs, training, and quality assurance.
• Partner with HR on hiring, onboarding, and performance management.
• Partner with Systems Director to improve technology, automation, and workflows.
• Lead agency-wide operational initiatives.
• Develop solutions to operational issues before they reach executive leadership.
• Help establish the systems, structure, and accountability needed for continued growth.

Skills

Leadership

Performance metrics

Data-driven decisions

Stakeholder collaboration

Tools

Reporting software

Data dashboards

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Paid time off
• Parental leave

Florida Best Quote Insurance Agency | Largo, FL | Full-Time

Florida Best Quote Insurance Agency is growing, and we’re looking for an experienced operations leader to help build the structure needed to support that growth.

The Director of Agency Operations will work closely with department leaders, HR, Systems, and executive leadership to improve performance, strengthen accountability, and make the agency more efficient.

What You’ll Do

• Oversee day-to-day agency operations
• Lead and develop managers and team leads
• Establish performance standards, KPIs, and scorecards
• Use reporting and data to identify problems and opportunities
• Improve processes, workflows, SOPs, training, and quality assurance
• Partner with HR on hiring, onboarding, and performance management
• Partner with our Systems Director to improve technology, automation, and workflows
• Lead agency-wide operational initiatives
• Develop solutions to operational issues before they reach executive leadership
• Help establish the systems, structure, and accountability needed for continued growth

What We’re Looking For

• 5+ years of P&C insurance experience
• Significant experience in an independent insurance agency or brokerage
• 3+ years of leadership experience, preferably managing managers or multiple departments
• Strong understanding of agency operations and workflows
• Experience using KPIs, scorecards, and reporting to manage performance

  Compensation

  $80,000-$100,000 plus performance-based annual bonus.