Director of Insurance Operations & Growth

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Performance bonus

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced Director of Agency Operations to drive growth and operational excellence.

You will lead managers, set KPIs, optimize processes, partner with HR and systems, and prepare the agency for scale. This full-time role offers a competitive salary plus performance-based bonus and strong benefits. A data-driven leader with 5+ years in P&C insurance and proven ability to develop teams and improve workflows will thrive in this role.

Qualifications

• 5+ years of P&C insurance experience.
• Experience in independent insurance agency or brokerage.
• 3+ years of leadership experience.
• Strong understanding of agency operations and workflows.
• Experience using KPIs, scorecards, and reporting to manage performance.

Responsibilities

• Oversee day-to-day agency operations.
• Lead and develop managers and team leads.
• Establish performance standards, KPIs, and scorecards.
• Use reporting and data to identify problems and opportunities.
• Improve processes, workflows, SOPs, training, and quality assurance.
• Partner with HR on hiring, onboarding, and performance management.
• Partner with Systems Director to improve technology, automation, and workflows.
• Lead agency-wide operational initiatives.
• Develop solutions to operational issues before they reach executive leadership.
• Help establish the systems, structure, and accountability needed for continued growth.

Skills

Leadership

Performance metrics

Data-driven decisions

Stakeholder collaboration

Tools

Reporting software

Data dashboards

Job description

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced Director of Agency Operations to drive growth and operational excellence.

You will lead managers, set KPIs, optimize processes, partner with HR and systems, and prepare the agency for scale. This full-time role offers a competitive salary plus performance-based bonus and strong benefits. A data-driven leader with 5+ years in P&C insurance and proven ability to develop teams and improve workflows will thrive in this role.