Director of Insurance Operations & Growth

CNA Insurance; Florida; Hybrid; USD 120,000 - 180,000; Full time

Job summary

CNA Insurance in Florida seeks an experienced leader to oversee operations activities and customer service for the business unit, directing teams to meet strategic, operational and developmental goals. Typically AVP or above, this role emphasizes collaboration and accountability.

The ideal candidate will have deep knowledge of the insurance industry, strong analytical and communication skills, and a proven ability to drive process improvements, growth and customer satisfaction.

Qualifications

• Leadership experience with direct reports and performance development.
• Strong strategic planning and business forecasting abilities.
• Excellent analytical and problem-solving skills.
• Clear written and verbal communication; presentation skills.
• Willingness to travel to field locations as needed.

Responsibilities

• Leads and directs operations activities with accountability for performance and development of staff.
• Establishes collaborative relationships with internal and external customers.
• Champions process improvements and manages cross-functional projects.
• Develops tools and reports for data collection, analysis and planning.
• Manages budgets, staffing, and productivity to optimize service delivery.

Skills

Leadership

Strategy

Analytics

Communication

Travel

Education

Bachelor’s Degree or equivalent work experience

Job description

CNA Insurance in Florida seeks an experienced leader to oversee operations activities and customer service for the business unit, directing teams to meet strategic, operational and developmental goals. Typically AVP or above, this role emphasizes collaboration and accountability.

The ideal candidate will have deep knowledge of the insurance industry, strong analytical and communication skills, and a proven ability to drive process improvements, growth and customer satisfaction.