Insurance Operations Leader | Scale Growth & Teams

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking a seasoned insurance operations leader to drive growth and develop leaders within the agency. This senior role requires deep knowledge of independent agency operations and a track record of accountability and performance improvement.

The successful candidate will lead a team, establish KPIs, and partner with HR and the Systems Director to optimize workflows and implement strategic initiatives, fostering a culture of continuous

Qualifications

• 5+ years of P&C insurance experience.
• Significant experience in an independent insurance agency or brokerage.
• 3+ years of proven leadership experience, preferably managing managers or multiple departments.
• Strong understanding of insurance agency operations and workflows.
• Experience using KPIs, scorecards, and reporting to manage performance.
• Demonstrated success improving processes and developing people.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to hold leaders accountable and successfully lead change.
• Florida P&C experience is preferred.

Responsibilities

• Provide operational leadership across the agency
• Lead and develop department managers and team leads
• Establish KPIs, scorecards, and performance expectations
• Monitor performance and use data to identify opportunities and issues
• Improve workflows, SOPs, training, and quality assurance
• Partner with HR on hiring, onboarding, and performance management
• Partner with our Systems Director on automation, technology, and workflow improvements
• Lead cross-department operational initiatives
• Develop solutions to operational challenges and drive implementation
• Help create a culture of accountability, consistency, and continuous improvement

Job description

Florida Best Quote Insurance Agency in Largo, FL is seeking a seasoned insurance operations leader to drive growth and develop leaders within the agency. This senior role requires deep knowledge of independent agency operations and a track record of accountability and performance improvement.

The successful candidate will lead a team, establish KPIs, and partner with HR and the Systems Director to optimize workflows and implement strategic initiatives, fostering a culture of continuous