Agency Operations Director

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL seeks an experienced Agency Operations Director to oversee and improve overall agency operations. The role requires strong leadership, KPI discipline, and a deep understanding of independent P&C insurance workflows.

You will manage department managers, drive performance, and partner with HR and Systems on initiatives to streamline processes and automation. This is a full-time on-site leadership position with competitive compensation and

Qualifications

• 5+ years of P&C insurance experience.
• Significant independent insurance agency or brokerage experience.
• 3+ years of leadership experience, preferably managing managers or multiple departments.
• Strong knowledge of insurance agency operations.

Responsibilities

• Lead department managers and team leads.
• Oversee daily agency operations and departmental performance.
• Establish and maintain KPIs, scorecards, and performance standards.
• Identify operational issues and implement solutions.
• Improve agency workflows, SOPs, training, and quality assurance.
• Develop managers and help strengthen leadership throughout the agency.
• Partner with HR on hiring, onboarding, and performance management.
• Partner with our Systems Director on technology and automation initiatives.
• Lead cross-department operational projects.

Skills

Leadership

KPIs

Performance management

Operations management

Job description

Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Agency Operations Director

Florida Best Quote Insurance Agency | Largo, FL | Full-Time

Florida Best Quote Insurance Agency is looking for an experienced insurance agency operations leader to oversee and improve the way our agency operates.

This role is ideal for someone with a strong understanding of independent insurance agency workflows who knows how to manage leaders, improve processes, use data to drive performance, and create accountability across departments.

What You'll Do

Lead department managers and team leads

Oversee daily agency operations and departmental performance

Establish and maintain KPIs, scorecards, and performance standards

Identify operational issues and implement solutions

Improve agency workflows, SOPs, training, and quality assurance

Develop managers and help strengthen leadership throughout the agency

Partner with HR on hiring, onboarding, and performance management

Partner with our Systems Director on technology and automation initiatives

Lead cross-department operational projects

Help ensure issues are resolved at the appropriate level before reaching executive leadership

What We're Looking For

5+ years of P&C insurance experience

Significant independent insurance agency or brokerage experience

3+ years of leadership experience, preferably managing managers or multiple departments

Strong knowledge of insurance agency operations

Experience managing performance through KPIs, scorecards, and reporting

Proven ability to improve processes and develop employees

Strong communication and decision-making skills

Ability to hold teams accountable and lead organizational change

Florida P&C experience is preferred.

Compensation

$80,000-$100,000 plus performance-based annual bonus.

If you have the insurance experience and leadership skills to help take agency operations to the next level, we want to hear from you.