Insurance Operations Director: KPI-Driven Process Leader

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency is seeking an experienced Insurance Operations Executive/Director in Largo, FL, to lead managers across departments and drive operational improvements. The role focuses on identifying problems, implementing solutions, and ensuring effective execution across the agency.

The ideal candidate will have 5+ years in P&C insurance, proven leadership, and a track record of using KPIs and data to manage performance while developing people and processes.

Qualifications

• 5+ years of P&C insurance experience.
• Experience leading managers or multiple departments.
• Strong knowledge of insurance agency operations.

Responsibilities

• Lead managers and team leads across agency departments.
• Oversee daily operations and identify areas for improvement.
• Establish accountability and performance standards.
• Analyze KPIs, scorecards, and reporting to identify issues.
• Improve workflows, SOPs, training, and quality assurance.
• Develop managers and strengthen departmental leadership.
• Partner with HR on hiring, onboarding, and performance management.
• Collaborate with our Systems Director on automation and technology.
• Lead operational projects and process improvements.
• Solve problems at the operational level before they reach executive leadership.

Skills

P&C insurance

Leadership

Performance management

Process improvement

Data analysis

Strategic planning

Hiring and onboarding

Job description

Florida Best Quote Insurance Agency is seeking an experienced Insurance Operations Executive/Director in Largo, FL, to lead managers across departments and drive operational improvements. The role focuses on identifying problems, implementing solutions, and ensuring effective execution across the agency.

The ideal candidate will have 5+ years in P&C insurance, proven leadership, and a track record of using KPIs and data to manage performance while developing people and processes.