Director of Operation

FBQ Inc dba Florida Best Quote; Largo (FL); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Job summary

Florida Best Quote Insurance Agency in Largo, FL is seeking an experienced insurance operations leader to build the structure, accountability, and processes needed to support our continued growth. This is a senior leadership role for someone who understands insurance agency operations, knows how to develop strong managers, and can turn ideas into consistent execution.

What You'll Do: Lead and develop department managers and team leads; oversee day-to-day agency operations and improve efficiency,

Qualifications

• 5+ years of P&C insurance experience.
• Experience leading managers or multiple departments.
• Strong understanding of insurance agency operations and workflows.
• Experience using KPIs, scorecards, and data to manage performance.
• Ability to develop people and drive process improvements.
• Florida P&C experience preferred.

Responsibilities

• Lead and develop department managers and team leads
• Oversee day-to-day agency operations and improve efficiency, productivity, and service
• Establish clear accountability and performance standards
• Use KPIs, scorecards, and reporting to identify issues and drive results
• Improve workflows, SOPs, training, and quality assurance
• Partner with HR on hiring, onboarding, and performance management
• Partner with our Systems Director on automation, technology, and workflow improvements
• Lead operational initiatives and resolve issues before they reach executive leadership

Skills

P&C insurance

Leadership

Performance management

Job description

Benefits:

401(k)

Bonus based on performance

Company parties

Competitive salary

Paid time off

Parental leave

Florida Best Quote Insurance Agency | Largo, FL | Full-Time Leadership Role

Florida Best Quote Insurance Agency is looking for an experienced insurance operations leader to help us build the structure, accountability, and processes needed to support our continued growth.

This is a senior leadership role for someone who understands insurance agency operations, knows how to develop strong managers, and can turn ideas into consistent execution.

What You'll Do

Lead and develop department managers and team leads

Oversee day-to-day agency operations and improve efficiency, productivity, and service

Establish clear accountability and performance standards

Use KPIs, scorecards, and reporting to identify issues and drive results

Improve workflows, SOPs, training, and quality assurance

Partner with HR on hiring, onboarding, and performance management

Partner with our Systems Director on automation, technology, and workflow improvements

Lead operational initiatives and resolve issues before they reach executive leadership

What We're Looking For

5+ years of P&C insurance experience

Significant experience in an independent insurance agency or brokerage

3+ years of proven leadership experience, preferably managing managers or multiple departments

Strong understanding of insurance agency operations and workflows

Experience using KPIs, scorecards, and data to manage performance

A track record of improving processes and developing people

Strong communication, problem-solving, and decision-making skills

Ability to hold people accountable and lead change

Florida P&C experience is preferred.

Compensation

$80,000–$100,000 plus performance-based annual bonus.

If you're an experienced insurance operations leader who knows how to build better operations and stronger teams, we'd love to hear from you.