Senior Assistant Customer Support (Remote)

Easy Recruiter; Oklahoma City (OK); Remote; USD 36,000 - 54,000; Full time

Job summary

A leading customer support firm is seeking a Senior Assistant Customer Support to provide superior service to annuity customers remotely in the United States. You will be responsible for answering inquiries about insurance policies, processing transactions, and maintaining a quality relationship with customers. Ideal candidates should possess strong organizational and analytical skills, along with the ability to think creatively to improve service delivery. A FINRA Series 6 license is preferred but can be obtained during employment.

Qualifications

• FINRA Series 6 preferred, must obtain.
• Demonstrated ability to learn quickly and understand company products.
• Ability to articulate ideas clearly.
• Ability to build and strengthen customer relationships remotely.

Responsibilities

• Provide service to annuity customers via telephone.
• Research and respond to inquiries about policy options.
• Process transactions and fund transfers.
• Access multiple electronic systems to provide complete responses.
• Maintain a professional relationship with customers and support campaigns.

Skills

Customer service

Excellent listening skills

Strong organizational skills

Analytical skills

Ability to work in a team environment

Stress management

Team collaboration

Remote work adaptability

Fast learner

Tools

CRM systems

Job description

About the job Senior Assistant Customer Support (Remote)

• Provide service to annuity customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the policy; for example, status of claims, policy provisions, values, basic procedures, etc.
• Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work at all times to enhance and strengthen the relationship between the customer and our clients.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and quality service skills.
• *** FINRA Series 6 preferred, but must obtain as job requirement blended self-study and on the job training provided ***
• Demonstrated ability to learn quickly and willingness to obtain functional knowledge and understanding of company products as well as administrative, claims, underwriting and marketing organizations.
• Excellent listening skills and ability to articulate ideas.
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress.
• Ability to 'think out of the box' to generate innovative process improvements.
• Strong math and analytical skills.
• Remote work within the United States of America.