Analyst I Business Process Transactions

DXC Technology Company; Nashville (TN); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Laptop provided

Remote work

Flexible schedule

Job summary

DXC Technology Company seeks a remote US Customer Service professional to support annuity contract holders, respond to policy inquiries, and process related transactions. This role emphasizes accurate information delivery and customer relationship building.

Requires 2 years of life insurance experience, elite service skills, and a strong understanding of insurance products. Training and compliance with pre-employment checks are part of the onboarding process.

Qualifications

• High school diploma required.
• 2 years of Life Insurance and Annuities experience.
• Elite customer service experience is required.
• Understanding of insurance products and admin processes.

Responsibilities

• Provide service to annuity contract holders by responding to written requests.
• Research and respond to options on policy provisions, values and procedures.
• Process transactions and refer requests for policy modifications.
• Access multiple electronic systems to provide complete response.
• Strengthen the relationship between customers and our insurance clients.
• Support special campaigns and maintain professional service skills.

Skills

Excellent communication

Teamwork

Strong organizational skills

Stress management

Analytical skills

Education

High school diploma

Tools

Computer skills

Job description

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Principal Responsibilities:

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc
• Process transactions and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed, or if solicited by the customer
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills

Mandatory Qualifications:

• High school diploma is required as minimum degree (diploma needs to be provided)
• 2 years of Life Insurance and Annuities experience is required
• Elite customer service experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required
• Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks

Other Important Qualifications

• Excellent oral & written communication skills
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements.
• Strong math and analytical skills

Work Environment:

• This position is fully remote within the United States only
• Home base, remote - Laptop will be provided
• Training: 2-4 weeks; typically, 8-4:30/5pm EST; M-F
• Regular work shift: Monday - Friday, core business hours are 7:30am to 6pm EST (8 hours shift)
• Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship.

Additional responsibilities that may want to include.

• Identify quality and training opportunities.
• Effectively and professionally communicate procedures and coaching opportunities to peers.
• Participate in process improvement projects and data analysis.
• Assist in identifying process bottlenecks and quality assurance.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law.

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for theFederal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required.

Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email. Please note: DXC will respond only to requests for accommodations due to a disability.