Analyst I Business Process Transactions

1208 FSG - Cybertek Corp.; Nashville (TN); Remote; USD 45,000 - 65,000; Full time

Job summary

DXC Technology is recruiting for a remote position within the United States to support annuity contract holders. The role focuses on responding to inquiries, explaining policy provisions, and processing contract-related requests with accuracy and care.

The ideal candidate has solid customer service experience in life insurance, strong communication skills, and the ability to work effectively in a fast-paced environment while maintaining high professional standards.

Qualifications

• Excellent verbal and written communication skills in English.
• Ability to work in a fast-paced, client-focused environment.
• Demonstrated teamwork and collaboration across multiple internal groups.
• Strong analytical and numerical problem-solving abilities.
• Proficient in basic math and data interpretation.

Responsibilities

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans.
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc.
• Process transactions and refer requests for other policy modifications to appropriate areas for processing.
• Efficiently access multiple electronic systems to provide complete response.
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients.
• Support special campaigns as needed, or if solicited by the customer.
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills.
• Identify quality and training opportunities. Effectively and professionally communicate procedures and coaching opportunities to peers. Participate in process improvement projects and data analysis.

Skills

Excellent communication

Strong written communication

Teamwork

Analytical skills

Math proficiency

Education

High school diploma

Tools

Computer literacy

Job description

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation.

Principal Responsibilities:

• Provide service to annuity contract holders by responding to requests via written correspondence regarding their contract products and benefit plans
• Research and respond to requests and discuss options regarding various aspects of the contract, for example, policy provisions, values, basic procedures, etc
• Process transactions and refer requests for other policy modifications to appropriate areas for processing
• Efficiently access multiple electronic systems to provide complete response
• Work diligently to enhance and strengthen the relationship between the customer and our insurance clients
• Support special campaigns as needed, or if solicited by the customer
• DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality service skills

Mandatory Qualifications:

• High school diploma is required as minimum degree (diploma needs to be provided)
• 2 years of Life Insurance and Annuities experience is required
• Elite customer service experience is required
• Understanding of insurance products as well as administrative, claims, underwriting and marketing organizations is required
• Employment is contingent upon successfully completing required background checks and drug screenings, as mandated by client onboarding requirements. Candidates must be willing to comply with all such pre-employment screening processes, and employment is conditioned to successfully clearing all required checks

Other Important Qualifications

• Excellent oral & written communication skills
• Excellent listening skills and ability to articulate ideas
• Ability to understand and respond clearly to customers in a dynamic, fast-paced environment while promoting a quality image of our clients
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers
• Strong organizational skills
• Demonstrated ability to manage stress
• Strong computer skills
• Ability to 'think out of the box' to generate innovative process improvements.
• Strong math and analytical skills

Work Environment:

• This position is fully remote within the United States only
• Home base, remote – Laptop will be provided
• Training: 2-4 weeks; typically, 8-4:30/5pm EST; M-F
• Regular work shift: Monday – Friday, core business hours are 7:30am to 6pm EST (8 hours shift)
• Applicants must be legally authorized to work in the United States at the time of hire. The company does not provide sponsorship and cannot consider candidates on work visas or requiring future sponsorship.

Additional responsibilities that may want to include.

Identify quality and training opportunities. Effectively and professionally communicate procedures and coaching opportunities to peers. Participate in process improvement projects and data analysis. Assist in identifying process bottlenecks and quality assurance.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. We participate in E-Verify.

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com.