Insurance Office Admin and Client Support Specialist

Great American Insurance Group; Torrance (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

medical coverage

dental coverage

vision coverage

wellness plans

parental leave

adoption assistance

tuition reimbursement

Paid Time Off

paid holidays

401(k) plan with company match

employee stock purchase plan

commuter benefits

Job summary

Great American Insurance Group is seeking a highly organized Office Support Specialist to back daily office operations and provide administrative assistance across the agency. You will serve as a central coordination point for office administration, internal communications, client service support, and policy administration activities.

The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Qualifications

• Previous experience in administrative support, office management, customer service, insurance, or a related field preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business software applications.
• Ability to prioritize work, manage multiple assignments, and meet deadlines.
• Professional demeanor with a positive, collaborative, and customer-focused attitude.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Responsibilities

• Serve as the primary point of contact for incoming phone calls, visitors, and general office inquiries.
• Receive, distribute, and process incoming mail, packages, and deliveries.
• Maintain office, kitchen, and operational supply inventories and coordinate replenishment as needed.
• Assist with conference room scheduling, office organization, and facility-related requests.
• Provide administrative support to management and account teams.
• Coordinate and distribute internal announcements, office communications, and administrative updates.
• Assist with employee recognition programs, birthdays, anniversaries, and team events.
• Support onboarding logistics, including workspace setup, office access, and resource coordination.
• Maintain office procedures, departmental contact lists, and administrative documentation.
• Perform daily review of cancellation notices and pending policy cancellations.
• Contact insureds regarding cancellation notices, payment concerns, missing documentation, and coverage-related administrative matters.
• Follow up with clients, carriers, and internal staff to help prevent avoidable policy cancellations.
• Track cancellation activity and provide status reports to management.
• Support account managers with administrative tasks related to policy servicing, renewals, and policy maintenance.
• Communicate professionally and courteously with insureds, carriers, vendors, and business partners.
• Monitor, route, and track incoming service requests to appropriate team members.
• Maintain accurate records of client communications and follow-up activities.
• Support agency service standards by ensuring timely handling of administrative client requests.

Skills

Organizational skills

Communication

Discretion

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Great American Insurance Group is seeking a highly organized Office Support Specialist to back daily office operations and provide administrative assistance across the agency. You will serve as a central coordination point for office administration, internal communications, client service support, and policy administration activities.

The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.