Office Support Specialist

Summit Consulting; Torrance, Northern (CA, KY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health coverage

PTO & holidays

401(k) match

Commuter benefits

Tuition reimbursement

Job summary

Great American Insurance Group is seeking an organized Office Support Specialist to assist daily office operations, centralize communications, and support policy administration. The role emphasizes proactive service, accuracy, and cross-team collaboration in a fast-paced environment.

Ideal candidates bring experience in administrative support, strong MS Office skills, and a customer-focused mindset to ensure professional client experiences and efficient account management.

Qualifications

• Experience in administrative support, office management, and customer service.
• Interest or experience in insurance preferred.
• Strong organizational skills and attention to detail.

Responsibilities

• Serve as primary contact for phone calls and visitors; manage mail and deliveries.
• Coordinate internal communications and support onboarding logistics.
• Assist with policy administration, cancellations, and servicing tasks.
• Support account teams and maintain client records with professionalism.

Skills

Administrative support

Office management

Customer service

Insurance knowledge

Microsoft Office

Tools

Microsoft Outlook

Word

Excel

Teams

Job description

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow. At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship. TCP insurance has been creating innovative insurance and risk management solutions for the business community for over 50 years. In 2010, we established our foothold in the entertainment industry by pioneering a comprehensive insurance solution for the entertainment/media industry. Photographers, cinematographers and producers alike were introduced to an insurance solution that delivered unprecedented value. Over the years, we have expanded our repertoire of Entertainment Insurance products to Rental Houses, Studio Rental Facilities, and other creative business types throughout the United States. www.tcpinsurance.com

Position Summary

Trusted Coverage Professionals (TCP) is seeking a highly organized, service-oriented Office Support Specialist to support daily office operations and provide administrative assistance across the agency. This role serves as a central coordination point for office administration, internal communications, client service support, and policy administration activities. The ideal candidate is proactive, detail-oriented, and capable of managing multiple priorities in a fast-paced environment. This position plays a critical role in maintaining operational efficiency, supporting account management teams, and ensuring professional experience for clients, carrier partners, and employees.

Key Responsibilities

Office Administration & Reception

• Serve as the primary point of contact for incoming phone calls, visitors, and general office inquiries.
• Receive, distribute, and process incoming mail, packages, and deliveries.
• Maintain office, kitchen, and operational supply inventories and coordinate replenishment as needed.
• Assist with conference room scheduling, office organization, and facility-related requests.
• Provide administrative support to management and account teams.

Internal Communications & Team Support

• Coordinate and distribute internal announcements, office communications, and administrative updates.
• Assist with employee recognition programs, birthdays, anniversaries, and team events.
• Support onboarding logistics, including workspace setup, office access, and resource coordination.
• Maintain office procedures, departmental contact lists, and administrative documentation.

Policy Administration Support

• Perform daily review of cancellation notices and pending policy cancellations.
• Contact insureds regarding cancellation notices, payment concerns, missing documentation, and coverage-related administrative matters.
• Follow up with clients, carriers, and internal staff to help prevent avoidable policy cancellations.
• Track cancellation activity and provide status reports to management.
• Support account managers with administrative tasks related to policy servicing, renewals, and policy maintenance.

Client Service Support

• Communicate professionally and courteously with insureds, carriers, vendors, and business partners.
• Monitor, route, and track incoming service requests to appropriate team members.
• Maintain accurate records of client communications and follow-up activities.
• Support agency service standards by ensuring timely handling of administrative client requests.

Qualifications

• Previous experience in administrative support, office management, customer service, insurance, or a related field preferred.
• Strong organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and other business software applications.
• Ability to prioritize work, manage multiple assignments, and meet deadlines.
• Professional demeanor with a positive, collaborative, and customer-focused attitude.
• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

Preferred Attributes

• Experience working in an insurance agency, brokerage, or professional services environment.
• Strong follow‑up and organizational habits.
• Comfortable interacting with clients and business partners via phone and email.
• Self‑starter who takes initiative and can work independently while supporting a larger team.

Business Unit: Trusted Coverage Professionals Agency

Salary Range: $24.00 -$28.00

Benefits

• We offer competitive benefits packages for full-time and part-time employees*
• Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement.
• Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
• *Excludes seasonal employees and interns.

Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers.

Great American Insurance Group understands the importance of choosing a financially strong company. We are an organization built for the long term and are committed to giving you that strength.

Why can you trust Great American Insurance Group? For nearly 150 years, Americans have trusted us to protect them. Our innovative insurance solutions and specialization serves niche marketplaces that we know well. This expertise gives us a successful foundation that spans generations. You never know where a career in insurance will take you. Whether you are starting your career or are looking for a company to grow your experience, at Great American Insurance Group, you can join our more than 8,500 employees to “Be Here. Be GREAT!” To learn more, visit our Career Page