Insurance Customer Success Specialist

gobravvo; Canton (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Paid training

Bonuses

Retirement plan

Licensing support

Paid time off

Job summary

gobravvo is seeking a Customer Service Representative (CSR) to deliver prompt, accurate support to clients and maintain positive relationships within a dynamic insurance-focused environment.

In this full-time role, you will handle inquiries, assist with policy changes, and educate clients on available options. Training is provided to help you develop industry knowledge and licenses, supporting long-term career growth with the agency.

Qualifications

• Excellent interpersonal and communication skills, both written and verbal.
• Strong organizational skills and attention to detail.
• Ability to work independently and in a fast-paced team.
• Self-motivated and proactive in solving problems and managing tasks.
• Bilingual English/Spanish is a plus; licenses may be required.

Responsibilities

• Establish and maintain strong customer relationships and follow up as needed.
• Respond to inquiries about insurance availability, changes, billing and coverage.
• Educate clients on policy options and benefits to support agency growth.
• Provide timely activity reports to management as required.
• Stay current on licensing requirements and industry developments through ongoing education.

Skills

Interpersonal skills

Communication

Problem-solving

Multitasking

Self-motivation

Job description

gobravvo is seeking a Customer Service Representative (CSR) to deliver prompt, accurate support to clients and maintain positive relationships within a dynamic insurance-focused environment.

In this full-time role, you will handle inquiries, assist with policy changes, and educate clients on available options. Training is provided to help you develop industry knowledge and licenses, supporting long-term career growth with the agency.