Insurance Customer Care Specialist - Training & Growth

gobravvo; Chesapeake (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive training

License prep provided

Vacation and personal/sick days

Job summary

gobravvo is seeking an Insurance Customer Service Representative to deliver prompt, accurate, and personalized service to clients navigating insurance options and policy lifecycle. Training will be provided to develop necessary licenses in Property & Casualty and Life & Health, with opportunities for advancement based on performance.

You will handle inquiries about availability, changes, and claims, while staying current with product updates and licensing requirements.

Qualifications

• Excellent interpersonal and communication skills.
• People-first mentality with a focus on customer service.
• Strong organizational skills and attention to detail.
• Self-motivated and proactive in problem solving.
• Ability to learn and utilize computer functions efficiently.
• Commitment to ongoing education and staying current with industry trends.

Responsibilities

• Establish and maintain strong customer relationships through regular follow-up.
• Provide prompt, accurate, and friendly customer service, including handling inquiries about insurance availability, coverage, policy changes, transfers, claim submissions, and billing.
• Utilize a needs-based review process to educate clients about various insurance options.
• Demonstrate a strong work ethic and commitment to daily success.
• Report timely and thorough activity updates to management.

Skills

Communication skills

Customer service

Teamwork

Problem solving

Multi-tasking

Attention to detail

Self-motivated

Licensing readiness

Job description

gobravvo is seeking an Insurance Customer Service Representative to deliver prompt, accurate, and personalized service to clients navigating insurance options and policy lifecycle. Training will be provided to develop necessary licenses in Property & Casualty and Life & Health, with opportunities for advancement based on performance.

You will handle inquiries about availability, changes, and claims, while staying current with product updates and licensing requirements.