Insurance Client Success Specialist

gobravvo; Hopkins (MN); Sur place; USD 32 000 - 54 000; Plein temps

Avantages offerts par ce poste

401(k) match

PTO including vacation and personal/s.

Licensing assistance and continuing ed

Career development and mentoring

Team events and snacks

Résumé du poste

gobravvo is seeking a Customer Service Representative to build strong client relationships across phone, email, and in-person interactions within the insurance and financial services space. You will educate clients about policies, assist with changes, and ensure accurate, courteous service that supports agency growth.

You will work in a fast-paced, team‑driven environment that values integrity and reliability, with opportunities for professional growth, flexible benefits, and ongoing training to

Qualifications

• Clear and professional communication with clients and colleagues
• Strong organizational skills to manage multiple client files and tasks
• Ability to analyze client needs and propose suitable insurance solutions
• Proactive, service‑oriented mindset with attention to detail
• Sales and service background preferred but not required at entry

Responsabilités

• Serve as primary point of contact for client inquiries via phone, email, and in person
• Educate clients on insurance products, coverage options, and policy changes
• Process policy updates, claims, billing questions, and eligibility checks
• Identify client needs through consultative questioning and guide them to suitable products
• Document interactions accurately and maintain up-to-date client records
• Collaborate with teammates to meet performance goals and deliver exceptional service

Connaissances

Excellent communication

Organizational skills

Problem solving

Team collaboration

Sales background

Description du poste

gobravvo is seeking a Customer Service Representative to build strong client relationships across phone, email, and in-person interactions within the insurance and financial services space. You will educate clients about policies, assist with changes, and ensure accurate, courteous service that supports agency growth.

You will work in a fast-paced, team‑driven environment that values integrity and reliability, with opportunities for professional growth, flexible benefits, and ongoing training to