Insurance Customer Care Specialist

gobravvo; Los Angeles (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Benefits package

Career growth

Bonus programs

Job summary

gobravvo is seeking a detail-oriented Customer Service Representative in Los Angeles to deliver exceptional service to insurance customers. You will answer inquiries, explain coverage options, and guide clients through claims and billing processes.

Comprehensive training is provided, and the role includes licensing assistance with support from the agency. This is a full-time, on-site position within a dynamic, client-focused team.

Qualifications

• Exceptional communication skills across written and verbal channels.
• Self-motivated with ability to work independently and in a team.
• Meticulous record-keeping and accuracy in customer interactions.

Responsibilities

• Serve as the primary contact for insurance customers and provide information on products and services.
• Deliver prompt, accurate, and friendly service for inquiries about coverage, claims, and billing.
• Educate customers using a needs-based review to suggest suitable options.
• Assist with claim submissions and clarify policy details as needed.
• Collaborate with agency team to meet shared goals and maintain high service standards.
• Maintain thorough records of interactions to support operations and compliance.

Skills

Clear communication

Self-motivated

Attention to detail

Needs-based interviewing

Diversity aptitude

Job description

gobravvo is seeking a detail-oriented Customer Service Representative in Los Angeles to deliver exceptional service to insurance customers. You will answer inquiries, explain coverage options, and guide clients through claims and billing processes.

Comprehensive training is provided, and the role includes licensing assistance with support from the agency. This is a full-time, on-site position within a dynamic, client-focused team.