Insurance Customer Service Specialist — Training & Growth

Dominick Abramo's State Farm Agency; New York (NY); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Performance bonus

Company parties

Competitive salary

Free snacks

Advancement opportunities

Paid time off

Health insurance

Job summary

Dominick Abramo's State Farm Agency in Staten Island, NY is seeking a Customer Service Representative to deliver high-quality service to customers in a full-time, in-office role. Training is provided to help you obtain insurance licenses; no prior insurance experience is required.

You will handle calls, billing questions, policy changes, and explain coverage options while maintaining accurate records and supporting sales opportunities for long-term career growth.

Qualifications

• Strong communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Comfortable speaking with customers by phone.
• Able to multitask and solve problems.
• Coachable, team-oriented, and interested in professional growth.
• Previous customer service, retail, hospitality, banking, office, or call-center experience is helpful but not required.

Responsibilities

• Answer customer phone calls, texts, and emails.
• Assist with billing, policy, and account questions.
• Process policy changes and customer service requests.
• Help customers understand their coverage and available options.
• Follow up on outstanding service requests and customer needs.
• Assist customers with claims-related questions and next steps.
• Maintain accurate customer records and documentation.
• Identify potential coverage gaps and additional insurance needs.
• Work with our team to improve customer satisfaction and retention.

Skills

Communication skills

Customer service

Organized

Detail-oriented

Phone etiquette

Multitasking

Problem solving

Willing to learn

Job description

Dominick Abramo's State Farm Agency in Staten Island, NY is seeking a Customer Service Representative to deliver high-quality service to customers in a full-time, in-office role. Training is provided to help you obtain insurance licenses; no prior insurance experience is required.

You will handle calls, billing questions, policy changes, and explain coverage options while maintaining accurate records and supporting sales opportunities for long-term career growth.