Insurance Customer Service Specialist — Growth & Perks

Mariel Dominguez - State Farm Agent; New York (NY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Hourly pay + commissions

Paid time off

401K after one year

Training and development

Career growth in insurance

Job summary

Mariel Dominguez State Farm Agency is seeking a friendly and motivated Customer Service Representative to join our team in Rego Park, NY. You will handle inquiries, educate clients on insurance options, and support policy changes, billing, and claims with a customer-first mindset.

The role emphasizes relationship building, clear communication, and collaboration with teammates to ensure smooth service delivery. In-person position with opportunities for growth and development within the agency.

Qualifications

• Strong commitment to customer service and empathy.
• Excellent communication skills and ability to relate to diverse customers.
• Ability to multitask and solve problems proactively.
• Property & Casualty license (must have or be able to obtain).
• Life and Health license (must have or be able to obtain).
• Bilingual Spanish preferred.

Responsibilities

• Build and nurture strong customer relationships with follow-ups to ensure satisfaction.
• Provide fast, accurate, and friendly support on insurance products, policy changes, claims, and billing questions.
• Educate customers using a needs-based approach to help them understand their insurance options.
• Communicate clearly to address customer needs and support agency growth.
• Offer additional products and services to existing customers.
• Work closely with team members for smooth service delivery.

Skills

Customer service

Empathy

Communication skills

Multitasking

Teamwork

Bilingual - Spanish

Job description

Mariel Dominguez State Farm Agency is seeking a friendly and motivated Customer Service Representative to join our team in Rego Park, NY. You will handle inquiries, educate clients on insurance options, and support policy changes, billing, and claims with a customer-first mindset.

The role emphasizes relationship building, clear communication, and collaboration with teammates to ensure smooth service delivery. In-person position with opportunities for growth and development within the agency.