Insurance Customer Support & Growth Specialist

Dominick Abramo State Farm Agency; Bayonne (NJ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Opportunity for advancement

Paid time off

Health insurance

Job summary

Dominick Abramo State Farm Agency in Bayonne, NJ is seeking a Customer Service Representative to provide high-level service to customers. No previous insurance experience required; we provide hands-on training and support to obtain required licenses.

This is a full-time, in-office position with opportunities for advancement in insurance, account management, or sales. Responsibilities include handling calls, billing, policy questions, policy changes, and maintaining records.

Qualifications

• Strong communication and customer service skills.
• Organized, dependable, and detail‑oriented.
• Comfortable speaking with customers by phone.
• Able to multitask and solve problems.
• Comfortable learning new technology and systems.
• Coachable, team‑oriented, and interested in professional growth.

Responsibilities

• Answer customer phone calls, texts, and emails
• Assist with billing, policy, and account questions
• Process policy changes and customer service requests
• Help customers understand their coverage and available options
• Follow up on outstanding service requests and customer needs
• Assist customers with claims‑related questions and next steps
• Maintain accurate customer records and documentation
• Identify potential coverage gaps and additional insurance needs
• Work with our team to improve customer satisfaction and retention

Skills

Communication skills

Customer service

Organized

Detail-oriented

Multitasking

Problem solving

Job description

Dominick Abramo State Farm Agency in Bayonne, NJ is seeking a Customer Service Representative to provide high-level service to customers. No previous insurance experience required; we provide hands-on training and support to obtain required licenses.

This is a full-time, in-office position with opportunities for advancement in insurance, account management, or sales. Responsibilities include handling calls, billing, policy questions, policy changes, and maintaining records.