Customer Service Representative

Staten Island Chamber of Commerce; New York (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off and holidays

Employer-paid life insurance

Paid training and licensing support

Job summary

Dominick Abramo State Farm is hiring a Customer Service Representative for our Staten Island, NY office. No prior insurance experience is required; we value dependable, organized individuals who want to build a long-term career and excel in helping customers.

You will handle billing, policy questions, process changes, and service requests, and respond to customers by phone, text, and email. You’ll maintain records, learn our systems, and receive training.

Qualifications

• Strong communication and customer service skills.
• Organized, dependable, and detail-oriented.
• Comfortable speaking with customers by phone.
• Able to multitask and solve problems.
• Comfortable learning new technology and systems.
• Coachable, team-oriented, and interested in professional growth.
• Prior experience in customer service, retail, hospitality, banking, office administration, or call center is helpful but not required.

Responsibilities

• Help customers with billing, policy, and account questions.
• Process policy changes and service requests.
• Respond to customers by phone, text, and email.
• Explain insurance coverage and available options.
• Follow up on outstanding customer needs.
• Assist with claims-related questions and next steps.
• Maintain accurate customer records.
• Identify additional customer needs and opportunities to help.

Skills

Customer service

Communication

Organization

Multitasking

Problem solving

Team player

Job description

Salary: $50,000.00 - $60,000.00 Annually

Application Deadline: N/A

Finance & Insurance

Full-Time | In-Office | $42,000–$48,000 Base | $50,000–$60,000 Expected First-Year Compensation

Dominick Abramo State Farm is looking for a Customer Service Representative to join our Staten Island office.

No previous insurance experience is required. We're looking for someone who is dependable, organized, communicates well, enjoys helping people, and wants to build a long-term career.

What You'll Do

• Help customers with billing, policy, and account questions
• Process policy changes and service requests
• Respond to customers by phone, text, and email
• Explain insurance coverage and available options
• Follow up on outstanding customer needs
• Assist with claims-related questions and next steps
• Maintain accurate customer records
• Identify additional customer needs and opportunities to help

What We're Looking For

• Strong communication and customer service skills
• Organized, dependable, and detail-oriented
• Comfortable speaking with customers by phone
• Able to multitask and solve problems
• Comfortable learning new technology and systemsCoachable, team-oriented, and interested in professional growth

Previous experience in customer service, retail, hospitality, banking, office administration, or a call center is helpful but not required.

• $42,000–$48,000 base salary, based on experience
• $50,000–$60,000 expected first-year total compensation
• Monthly performance-based bonus opportunities
• 100% employer-paid employee health insurance
• 401(k) with employer match
• Paid time off and holidays
• Employer-paid life insurance
• Paid training and insurance licensing support

This is a full-time, in-office position in Staten Island, NY.

No insurance experience? That's okay. We provide the training and support to help you learn the business and obtain the required licenses.