Customer Service Representative - State Farm Agent Team Member

Ericsafarian; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus based on performance

Company parties

Competitive salary

Employee discounts

Free food & snacks

Opportunity for advancement

Paid time off

Training & development

Job summary

Ericsafarian is looking for a dedicated Customer Service Representative to join their Staten Island branch. You will provide unparalleled service, helping customers navigate their insurance policies while offering insights and support. With our strong focus on personal growth, we offer paid training and licensing opportunities for the role.

Your ability to communicate effectively, maintain organization, and positivity will be invaluable as you help our community manage their insurance needs. Join us in providing a remarkable customer experience and make a real impact within our agency.

Qualifications

• Strong communication and people skills.
• Organized and able to multitask.
• Positive attitude and willingness to learn.

Responsibilities

• Help customers understand their insurance policies and answer questions.
• Assist customers with account updates.
• Process payments and follow up to make sure customers are taken care of.
• Keep clear records of customer conversations and requests.
• Opportunity to get licensed in Property & Casualty Insurance - We cover all the costs!

Skills

Strong communication and people skills

Organized and able to multitask

Positive attitude and willingness to learn

Job description

Benefits

• Bonus based on performance
• Company parties
• Competitive salary
• Employee discounts
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development

Role Description

Our employees are at the heart of what we do: to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. As part of this commitment, we operate as a "good neighbor" by prioritizing customer needs, providing financial stability, and offering personalized service.

Feel empowered to learn and grow while being valued for who you are. As a Customer Service Representative with State Farm Insurance, you will offer the kind of remarkable customer experience that reinforces the growth of a successful insurance agency that was founded in 2009 on those principles. At our Staten Island branch, we commit to supporting you in reaching your goals with paid training and licensing as well as opportunity for advancement. We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.

Responsibilities

• Help customers understand their insurance policies and answer questions.
• Assist customers with account updates.
• Process payments and follow up to make sure customers are taken care of.
• Keep clear records of customer conversations and requests.
• Opportunity to get licensed in Property & Casualty Insurance - We cover all the costs!

Qualifications

• Strong communication and people skills.
• Organized and able to multitask.
• Positive attitude and willingness to learn.
• Staten Island residents preferred