Insurance Customer Service & Sales Specialist

American Family Insurance Agency Staff; Hopkins (MN); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Pension plan

Paid holidays

Paid time off

Job summary

American Family Insurance Agency Staff in Hopkins, MN seeks a Customer Service and Sales Representative to support insureds, clients, advisors, partners, and agencies. The role handles billing, policy coverage, and changes across phone, email, chat, and more, with relocation assistance for eligible candidates.

Primary responsibilities include owning requests, ensuring satisfaction, guiding customers to resolutions, and continuously improving processes while participating in required training.

Qualifications

• Experience delivering customer-driven solutions, support or service.
• Basic knowledge of arithmetic concepts (averages, percentages).
• Experience in a customer service environment (face-to-face, contact center, retail, etc.).
• Ability to take the lead and guide customers to resolution.
• If unlicensed, provide proof of pre-licensing completion.

Responsibilities

• Responds to customer interactions regarding billing, policy coverage, and policy changes across multiple channels.
• Owns requests and delivers thorough service for customer satisfaction.
• Reviews situations to ensure appropriate decisions for customer and organization.
• Assists peers through information and knowledge sharing.
• Identifies process improvements and recommends changes.
• Attends training and development opportunities to expand skills.

Skills

Customer-driven solutions

Mathematics basics

Customer service experience

Lead and guide customers to resolution

Pre-licensing knowledge

Job description

American Family Insurance Agency Staff in Hopkins, MN seeks a Customer Service and Sales Representative to support insureds, clients, advisors, partners, and agencies. The role handles billing, policy coverage, and changes across phone, email, chat, and more, with relocation assistance for eligible candidates.

Primary responsibilities include owning requests, ensuring satisfaction, guiding customers to resolutions, and continuously improving processes while participating in required training.