Insurance Customer Advocate — Remote + Growth Path

Jim Lindahl; Hopkins (MN); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Salary plus commission/bonus

401k with match

Paid time off

Remote work opportunity

Disability benefits

Life Insurance benefits

Growth potential

Mentoring and training

Job summary

Jim Lindahl, State Farm Agent Team Member in Hopkins, MN, seeks a Customer Service Representative to build valuable customer relationships and deliver outstanding service. You will handle inquiries about insurance options, eligibility, and policy changes while supporting the agency’s growth and client satisfaction.

The role offers a clear path for advancement, a full-time schedule in Hopkins, MN, plus performance-based bonuses, 401(k) match, and paid time off.

Qualifications

• Excellent communication skills - written, verbal and listening.
• Organizational skills and attention to detail.
• Proactive in problem solving.
• Ability to work in a smaller team environment.
• Ability to multi-task.
• Property/Casualty & Life/Health license (must be able to obtain).

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Respond to inbound calls, texts, emails, and voicemails from current customers.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Maintain a strong work ethic with a total commitment to success each and every day.

Skills

Excellent communication

Organizational skills

Detail oriented

Problem solving

Multi-tasking

License eligibility

Job description

Jim Lindahl, State Farm Agent Team Member in Hopkins, MN, seeks a Customer Service Representative to build valuable customer relationships and deliver outstanding service. You will handle inquiries about insurance options, eligibility, and policy changes while supporting the agency’s growth and client satisfaction.

The role offers a clear path for advancement, a full-time schedule in Hopkins, MN, plus performance-based bonuses, 401(k) match, and paid time off.