Insurance Customer Service Representative

Davis Insurance Kentucky; Bowling Green (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Davis Insurance in Bowling Green, KY is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences. You will assist clients with policy changes, billing inquiries, and account servicing needs while maintaining accurate records and working with a collaborative team to provide outstanding service.

This role offers opportunities for advancement, ongoing training, and a supportive culture as part of a long-standing

Qualifications

• Experience in customer service or call center environments.
• Strong communication and problem-solving abilities.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes, billing questions, and coverage inquiries.
• Process endorsements, renewals, and policy updates.
• Maintain accurate client records and documentation.
• Follow up on customer requests and outstanding items.
• Review policies with clients and identify additional coverage opportunities when appropriate.
• Work closely with producers and agency staff to support client needs.
• Deliver the high level of service that defines the Davis Insurance experience.

Skills

Customer service

Communication

Problem-solving

Organization

Attention to detail

Insurance knowledge

Education

High school diploma or equivalent

Tools

Agency software

Billing systems

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

ABOUT OUR AGENCY:

Davis Insurance has proudly served Kentucky and Tennessee communities since 1993. As an award-winning independent agency, we work with a variety of top insurance carriers to provide clients with personalized coverage solutions and exceptional service.

Our agency is built on a foundation of leadership, excellence, gratitude, accountability, community involvement, and a commitment to always finding a way to help our clients. We believe great service creates lasting relationships, and we're looking for team members who share that mindset.

POSITION OVERVIEW:

Davis Insurance is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences.

In this role, you'll serve as a trusted resource for our clients, assisting with policy changes, coverage questions, billing inquiries, and account servicing needs. This is an excellent opportunity for someone who values relationship-building, enjoys working in a team environment, and wants to build a long-term career in the insurance industry.

RESPONSIBILITIES:

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes, billing questions, and coverage inquiries.
• Process endorsements, renewals, and policy updates.
• Maintain accurate client records and documentation.
• Follow up on customer requests and outstanding items.
• Review policies with clients and identify additional coverage opportunities when appropriate.
• Work closely with producers and agency staff to support client needs.
• Deliver the high level of service that defines the Davis Insurance experience.

QUALIFICATIONS:

• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Excellent organizational and multitasking abilities.
• Detail-oriented with strong follow-through.
• Ability to learn insurance products and agency systems.
• Insurance license preferred or willingness to obtain licensing.
• Positive attitude and commitment to helping others.

WHY JOIN US?

• Competitive compensation.
• Ongoing training and career development opportunities.
• Supportive, team-oriented culture.
• Opportunity for advancement within a growing agency.
• Stable, long-established independent agency environment.
• Meaningful work helping protect families and businesses in your community.

Join a team that believes in doing the right thing, serving others well, and creating lasting relationships that make a difference.