Customer Service Representative

Davis Insurance Kentucky; Bowling Green (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Job summary

Davis Insurance Kentucky in Bowling Green is seeking an Insurance Customer Service Representative to be the primary contact for clients, delivering timely information and a positive customer experience. You will handle inquiries, guide clients through policy details, changes, and renewals, and resolve issues with empathy to support long-term relationships.

This role emphasizes clear communication, teamwork, and a proactive approach to learning our computer systems, while contributing to the

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• People-oriented; detail oriented; proactive in problem-solving.
• Able to learn computer functions and work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication

People-oriented

Detail oriented

Problem solving

Job description

Benefits:

License reimbursement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

About Davis Insurance: Davis Insurance is an independent insurance agency serving clients across Kentucky and Tennessee since 1993. For more than three decades, we have built our reputation on honest counsel, lasting client relationships, and matching clients with the carriers best suited to their needs — work that has earned us multiple production and service awards from our carrier partners.

As an independent agency, we represent a strong lineup of top-rated carriers, including Erie Insurance, Auto-Owners, Progressive, Grange, Foremost, and West Bend. That breadth allows our team to craft tailored solutions across personal lines, commercial, life, and Medicare, while developing deep, versatile expertise across the industry.

We are a tight-knit, professional team committed to doing right by our clients and by one another. We invest in our people through ongoing training and clear paths for advancement. If you are seeking a long-term career in a stable, growing agency where your work meaningfully impacts the families and businesses in your community, we invite you to learn more.

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment

Agency Values:

Leadership: We want to influence and guide and educate insureds to make the best insurance decisions.

Excellence: We go the extra mile to make sure that things aren’t just “done,” but they’re done well in a way that sets us apart from our competitors.

Gratitude: We are humble and thankful for what we have and the opportunities our clients give us.

Accountability: We need to hold ourselves and each other accountable to deliver the Davis Experience and standards.

Community: As members of the community we need to be present, give back and support the communities who give so much to us.

Yes, We Can!: We will all maintain a Yes We Can attitude and approach to service and growth.