Office Representative

Davis Insurance Kentucky; Bowling Green (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

Davis Insurance Agency in Bowling Green, KY is seeking a friendly, organized Office Representative to join our team. You will be the first point of contact for customers, handling inquiries, maintaining client records, and supporting day-to-day office operations with a focus on delivering exceptional service.

The role offers a supportive team, opportunities for advancement, a flexible schedule, and benefits including health and dental insurance, 401(k) matching, and paid time off.

Qualifications

• Excellent communication and interpersonal skills.
• Strong customer service mindset.
• Positive, professional, and friendly attitude.
• Detail-oriented with strong organizational abilities.
• Ability to multitask and prioritize responsibilities.
• Comfortable learning new technology and computer systems.
• Ability to work independently and as part of a team.
• Previous customer service, administrative, or office experience is a plus.

Responsibilities

• Be the first point of contact for customers and answer inquiries.
• Maintain accurate client records and assist with documentation.
• Schedule appointments and coordinate communications.
• Educate customers on available products and services.
• Support lead generation and outreach efforts.
• Assist with administrative tasks to support agency success.
• Collaborate with team to deliver an outstanding customer experience.
• Follow up on requests and ensure timely responses.

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Teamwork

Tech-savvy / learning systems

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

Join a Team That Helps People Protect What Matters Most

Davis Insurance Agency is seeking a friendly, organized, and customer-focused professional to join our team as an Office Representative. This role is ideal for someone who enjoys working with people, building relationships, and providing exceptional service in a fast-paced office environment.

As a key member of our agency, you'll help create a positive experience for both new and existing customers while supporting the day-to-day operations of the office. Whether you're answering questions, assisting with customer needs, or helping connect clients with the right insurance solutions, you'll play an important role in our agency's success.

If you're a positive, dependable individual who enjoys helping others and wants to build a rewarding career with growth opportunities, we'd love to hear from you.

Position Overview

As an Office Representative, you'll be one of the first points of contact for our customers. You'll assist with customer inquiries, help maintain client relationships, support agency operations, and identify opportunities to connect customers with products and services that meet their needs.

This position offers the opportunity to develop valuable customer service, communication, and business skills while working in a supportive team environment.

Key Responsibilities

• Build and maintain strong relationships with customers through exceptional service
• Assist customers with questions, requests, and policy-related inquiries
• Follow up with customers regarding appointments, documentation, and service needs
• Schedule appointments and coordinate customer communications
• Educate customers on available products and services based on their individual needs
• Support lead generation and customer outreach efforts
• Maintain accurate customer records and office documentation
• Assist with administrative and operational tasks to support agency success
• Work collaboratively with team members to deliver an outstanding customer experience

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service mindset
• Positive, professional, and friendly attitude
• Detail-oriented with strong organizational abilities
• Ability to multitask and prioritize responsibilities effectivelyProactive problem-solving skills
• Comfortable learning new technology and computer systems
• Ability to work independently and as part of a team
• Previous customer service, administrative, retail, hospitality, banking, or office experience is a plus

What We're Looking For

The ideal candidate enjoys helping people, takes pride in delivering exceptional service, and brings a positive attitude to work each day. They are dependable, eager to learn, and excited to contribute to a team-focused environment where their efforts make a difference.

Why Davis Insurance Agency?

• Supportive and collaborative team environment
• Opportunity to develop valuable professional skills
• Career growth and advancement potential
• Meaningful work helping individuals and families protect their future
• A role where your contributions are valued and recognized