Customer Service Representative

The Juris Agency; Bowling Green (KY); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Retirement Plan

Vision Insurance

Mon-Fri Schedule

Career Growth Opportunities

Job summary

Davis Insurance Inc. in Bowling Green, Kentucky is seeking a Customer Service Representative to be the friendly voice for clients, providing information on policies, coverage options, and claims processes.

You will handle inquiries, process changes, and support renewals in a collaborative, community-focused office. The role emphasizes excellent communication, organizational skills, and a proactive, helpful attitude to ensure every client interaction is positive and reassuring.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Previous customer service experience, preferably in insurance.
• Excellent communication and interpersonal skills.
• Proficiency in using computer systems and relevant software.
• A positive attitude and genuine desire to help others.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.
• Provide information about insurance policies, coverage options, and claims processes.
• Assist customers with policy changes, updates, and renewals.
• Process new insurance applications and policy endorsements accurately.
• Handle customer complaints and concerns professionally, seeking timely resolutions.
• Maintain accurate customer records and documentation.
• Collaborate with the sales team to ensure seamless customer transitions.

Skills

Customer service

Excellent communication

Interpersonal skills

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Job Description

Welcome to Davis Insurance Inc., where we believe in building lasting relationships grounded in trust and exceptional service. Located in the heart of Bowling Green, Kentucky, we are a dedicated team committed to providing our community with peace of mind through comprehensive insurance solutions. We're not just an insurance agency; we're your neighbors, and we treat every client like family. We're excited to expand our team and are looking for a bright, enthusiastic Customer Service Representative to join us. If you have a knack for making people feel heard and valued, and you thrive on helping others, you might be exactly who we're searching for. In this role, you'll be the friendly voice and helpful hand for our clients, ensuring their experience with Davis Insurance is always positive and reassuring. Come be a part of a supportive environment where your contributions truly matter and help us continue to serve Bowling Green with integrity and care.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Retirement Plan
• Vision Insurance
• Mon-Fri Schedule
• Career Growth Opportunities

Responsibilities

Respond to customer inquiries via phone, email, and in-person with a friendly and helpful demeanor.

Provide information about insurance policies, coverage options, and claims processes.

Assist customers with policy changes, updates, and renewals.

Process new insurance applications and policy endorsements accurately.

Handle customer complaints and concerns professionally, seeking timely resolutions.

Maintain accurate customer records and documentation.

Collaborate with the sales team to ensure seamless customer transitions.

Requirements

High school diploma or equivalent; Associate's degree preferred.

Previous customer service experience, preferably in the insurance industry.

Excellent communication and interpersonal skills.

Proficiency in using computer systems and relevant software.

A positive attitude and genuine desire to help others.

Strong organizational skills and attention to detail.