Insurance Client Care Specialist

Davis Insurance Kentucky; Bowling Green (KY); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

License reimbursement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Job summary

Davis Insurance Kentucky in Bowling Green is seeking an Insurance Customer Service Representative to be the primary contact for clients, delivering timely information and a positive customer experience. You will handle inquiries, guide clients through policy details, changes, and renewals, and resolve issues with empathy to support long-term relationships.

This role emphasizes clear communication, teamwork, and a proactive approach to learning our computer systems, while contributing to the

Qualifications

• Interest in marketing products and services based on customer needs.
• Excellent communication skills - written, verbal, and listening.
• People-oriented; detail oriented; proactive in problem-solving.
• Able to learn computer functions and work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication

People-oriented

Detail oriented

Problem solving

Job description

Davis Insurance Kentucky in Bowling Green is seeking an Insurance Customer Service Representative to be the primary contact for clients, delivering timely information and a positive customer experience. You will handle inquiries, guide clients through policy details, changes, and renewals, and resolve issues with empathy to support long-term relationships.

This role emphasizes clear communication, teamwork, and a proactive approach to learning our computer systems, while contributing to the