Insurance Client Service Specialist | Growth & Training

Davis Insurance, Inc.; Bowling Green (KY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Performance bonus

Competitive salary

Dental insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

Vision insurance

Job summary

Davis Insurance in Bowling Green, KY is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences. You will assist clients with policy changes, billing inquiries, and account servicing needs while maintaining accurate records and working with a collaborative team to provide outstanding service.

This role offers opportunities for advancement, ongoing training, and a supportive culture as part of a long-standing

Qualifications

• Experience in customer service or call center environments.
• Strong communication and problem-solving abilities.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide prompt, professional service to clients by phone, email, and in person.
• Assist customers with policy changes, billing questions, and coverage inquiries.
• Process endorsements, renewals, and policy updates.
• Maintain accurate client records and documentation.
• Follow up on customer requests and outstanding items.
• Review policies with clients and identify additional coverage opportunities when appropriate.
• Work closely with producers and agency staff to support client needs.
• Deliver the high level of service that defines the Davis Insurance experience.

Skills

Customer service

Communication

Problem-solving

Organization

Attention to detail

Insurance knowledge

Education

High school diploma or equivalent

Tools

Agency software

Billing systems

Job description

Davis Insurance in Bowling Green, KY is seeking a Customer Service Representative who enjoys helping people, solving problems, and delivering exceptional customer experiences. You will assist clients with policy changes, billing inquiries, and account servicing needs while maintaining accurate records and working with a collaborative team to provide outstanding service.

This role offers opportunities for advancement, ongoing training, and a supportive culture as part of a long-standing