Insurance Customer Experience Agent — Hybrid

RLI Insurance Company; Houston (TX); Hybrid; USD 28.000 - 37.000; Vollzeit

Benefits dieser Stelle

Hybrid work arrangements

Health insurance

401(k) with company match

Employee stock ownership plan (ESOP)

PTO and holidays

Parental leave

Fitness center discounts

Employee assistance program

Zusammenfassung

RLI Insurance Company is seeking a front-line operational and customer support specialist to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Key responsibilities include handling inquiries via phone, chat, or email, issuing quotes, and binding coverage while maintaining accurate records. The role supports flexible and hybrid work arrangements and a growth-focused environment.

Qualifikationen

• Must have good interpersonal and communication skills and be sensitive, adaptable, professional, and articulate when dealing with internal and external customer channels.
• Personal and/or commercial P&C insurance knowledge preferred.
• Ability to provide excellent customer service support in a timely and friendly manner.
• Detail oriented with good organizational skills.
• Ability to follow procedures as outlined by management.
• Ability to handle multiple tasks simultaneously and prioritize duties in a fast-paced environment.
• Experience supporting niche insurance products preferred.

Aufgaben

• Provide both basic and complex operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with various internal or external channels.
• In response to inquiries, research and develop the appropriate answer based on customer channel.
• Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
• Assist with special projects and other duties as needed.

Kenntnisse

Interpersonal skills

Communication

Customer service

P&C knowledge

Detail oriented

Multitasking

Procedural adherence

Ausbildung

High school diploma

P&C license preferred

Jobbeschreibung

RLI Insurance Company is seeking a front-line operational and customer support specialist to respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Key responsibilities include handling inquiries via phone, chat, or email, issuing quotes, and binding coverage while maintaining accurate records. The role supports flexible and hybrid work arrangements and a growth-focused environment.