Surety Solutions Associate Growth ESOP Hybrid Role

RLI Insurance Company; Peoria (IL); In loco; USD 30.000 - 40.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

401(k) with company contribution

Employee stock ownership plan (ESOP)

Paid time off

Hybrid work arrangements

Descrizione del lavoro

RLI Insurance Company seeks a front-line Operations and Customer Support role to assist administrators, agents and policyholders across personal and commercial lines. Based in Peoria, IL (with Lynnwood, WA hours), you will respond to inquiries, prepare quotes, and bind coverage while maintaining accurate records of interactions.

The position emphasizes customer service, clear communication and teamwork with the Lindbergh Insurance Group, and requires a high school diploma with license within 3

Competenze

• Typically requires a high school diploma; for Agency Operations, P&C license is preferred but will be required within 3 months of employment
• 0+ years of related experience for consideration
• Or equivalent level of education and experience

Mansioni

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Effectively communicate via telephone, chat or email with internal or external channels.
• In response to basic inquiries, research and develop the appropriate answer based on customer channel.
• Effectively communicate with the Lindbergh Insurance Group team to ensure proper handling of operational and customer inquiries.
• Keep accurate records of customer interactions and transactions, recording details of inquiries, complaints and comments, as well as actions taken.
• In response to inquiries from customers, prepare quotes and bind coverage for RLI insurance products, ensuring alignment with the customer’s needs.
• Assist with other duties as needed.

Conoscenze

Interpersonal skills

Communication skills

Customer service orientation

Detail oriented

Organizational skills

Multi-tasking

Policy knowledge

Team collaboration

Formazione

High school diploma

P&C license preferred

License within 3 months

Descrizione del lavoro

RLI Insurance Company seeks a front-line Operations and Customer Support role to assist administrators, agents and policyholders across personal and commercial lines. Based in Peoria, IL (with Lynnwood, WA hours), you will respond to inquiries, prepare quotes, and bind coverage while maintaining accurate records of interactions.

The position emphasizes customer service, clear communication and teamwork with the Lindbergh Insurance Group, and requires a high school diploma with license within 3