Insurance Customer Experience Agent | Hybrid & Growth

RLI Insurance Company; Des Moines (IA); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Annual bonus plans

Employee stock ownership plan (ESOP)

401(k) with company contribution

Profit-sharing contributions (up to 15

Annual 401k and ESOP profit-sharing

PTO and holidays

Hybrid work arrangements

Fitness center discounts

Job summary

RLI Insurance Company in Des Moines is seeking a front-line operations and customer support professional. You will respond to inquiries, provide product knowledge, and align policies with customer needs for personal and/or commercial lines.

Key duties include handling inquiries via phone, chat, or email, preparing quotes, and binding coverage while coordinating with agents, brokers and the Lindbergh Insurance Group team.

Qualifications

• High school diploma is typically required; P&C license preferred or required within 3 months of employment.
• 0+ years of related experience for consideration; equivalent education and experience accepted.

Responsibilities

• Provide basic and complex operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email across internal and external channels.
• Research and develop appropriate answers based on customer inquiries.
• Coordinate with Lindbergh Insurance Group team for proper handling of inquiries.
• Maintain accurate records of customer interactions and actions taken.
• Prepare quotes and bind coverage for RLI insurance products matching customer needs.
• Assist with special projects and other duties as needed.

Skills

Interpersonal communication

Customer service

Detail oriented

Multi-tasking

Follow procedures

Time management

Education

High school diploma

P&C license within 3 months

Job description

RLI Insurance Company in Des Moines is seeking a front-line operations and customer support professional. You will respond to inquiries, provide product knowledge, and align policies with customer needs for personal and/or commercial lines.

Key duties include handling inquiries via phone, chat, or email, preparing quotes, and binding coverage while coordinating with agents, brokers and the Lindbergh Insurance Group team.