Customer Experience Agent — Insurance (Hybrid + ESOP)

RLI Insurance Company; Jackson (MS); Presencial; USD 28.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Annual bonus plans

Employee stock ownership plan (ESOP)

401(k) - automatic 3% company

Annual 401k and ESOP profit-sharing

Paid time off and holidays

Paid volunteer time off (VTO)

Parental and family care leave

Flexible & hybrid work arrangements

Fitness center discounts

Employee assistance program

Descripción de la vacante

RLI Insurance Company in Jackson, MS is seeking a front-line operations and customer support specialist to assist administrators, agents, brokers and policyholders. You will respond to inquiries, provide product knowledge for personal and commercial lines, and ensure policy alignment with customer needs.

Responsibilities include researching inquiries, communicating across channels, preparing quotes and binding coverage, and maintaining detailed records.

Formación

• Requires high school diploma; P&C license preferred but must be obtained within 3 months of employment.
• 0+ years of related experience; equivalent education/experience considered.
• Strong interpersonal and communication skills; customer-focused and professional in interactions.

Responsabilidades

• Provide basic and complex operational and customer support to administrators, agents, brokers and policyholders.
• Communicate effectively via telephone, chat or email across channels.
• Research inquiries and craft appropriate responses based on customer channel.
• Coordinate with Lindbergh Insurance Group team to ensure proper handling of inquiries.
• Maintain accurate records of customer interactions and transactions.

Conocimientos

Interpersonal communication

Customer service

Multitasking

Detail oriented

Educación

High school diploma

P&C license (preferred; within 3 months)

Descripción del empleo

RLI Insurance Company in Jackson, MS is seeking a front-line operations and customer support specialist to assist administrators, agents, brokers and policyholders. You will respond to inquiries, provide product knowledge for personal and commercial lines, and ensure policy alignment with customer needs.

Responsibilities include researching inquiries, communicating across channels, preparing quotes and binding coverage, and maintaining detailed records.