Insurance Customer Experience Specialist - Hybrid

RLI Insurance Company; Nashville (TN); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Flexible & hybrid work arrangements

PTO and holidays

Volunteer time off (VTO)

Parental and family care leave

Fitness center discounts

Employee assistance program

Job summary

RLI Insurance Company in Nashville, TN, is seeking a front-line Customer Support professional to respond to general inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Responsibilities include handling inquiries by phone, chat, or email, researching answers, quoting and binding coverage, keeping accurate records, and collaborating with the Lindbergh Insurance Group for proper handling.

Qualifications

• Requires high school diploma; P&C license preferred but required within 3 months of employment.

Responsibilities

• Provide front-line operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal and external channels.
• Research and develop appropriate answers based on customer inquiries.
• Coordinate with Lindbergh Insurance Group for proper handling of inquiries.
• Maintain accurate records of customer interactions and transactions.

Skills

Customer service

Communication skills

Multitasking

Detail-oriented

Professional demeanor

Education

High school diploma

P&C license (within 3 months)

Job description

RLI Insurance Company in Nashville, TN, is seeking a front-line Customer Support professional to respond to general inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and/or commercial lines.

Responsibilities include handling inquiries by phone, chat, or email, researching answers, quoting and binding coverage, keeping accurate records, and collaborating with the Lindbergh Insurance Group for proper handling.