Hybrid Insurance Customer Experience Specialist

RLI Insurance Company; United States; Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Flexible & hybrid work arrangements

PTO and holidays

Volunteer time off

Parental and family care leave

Fitness center discounts

Employee assistance program

Employee stock ownership plan (ESOP)

Job summary

RLI Insurance Company seeks an enthusiastic front-line operations and customer support specialist to join our team. You will respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs across personal and commercial lines.

Key qualifications include a high school diploma, P&C license within 3 months, and 0+ years of related experience. We offer a robust Total Rewards package, flexible and hybrid work arrangements, and growth opportunities.

Qualifications

• High school diploma required; P&C license preferred within 3 months.
• 0+ years of related experience.
• Equivalent level of education and experience.

Responsibilities

• Provide basic and complex operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal or external channels.
• Research and develop the appropriate answer based on customer inquiries.
• Coordinate with Lindbergh Insurance Group team for proper handling of inquiries.
• Keep accurate records of customer interactions and transactions.
• Prepare quotes and bind coverage for RLI products per customer needs.
• Assist with special projects as needed.

Skills

Interpersonal skills

Communication skills

P&C knowledge

Customer service

Detail oriented

Procedural discipline

Multitasking

Quality focus

Niche insurance

Education

High school diploma

P&C license within 3 months

Equivalent education/experience

Job description

RLI Insurance Company seeks an enthusiastic front-line operations and customer support specialist to join our team. You will respond to inquiries, provide product knowledge, and ensure policy alignment with customer needs across personal and commercial lines.

Key qualifications include a high school diploma, P&C license within 3 months, and 0+ years of related experience. We offer a robust Total Rewards package, flexible and hybrid work arrangements, and growth opportunities.