Surety Solutions Associate — Customer Support & Quotes

RLI Insurance Company; Lynnwood (WA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Flexible & hybrid work

PTO & holidays

Employee assistance program

Fitness center discounts

Job summary

RLI Insurance Company in Lynnwood, WA is seeking a front-line operations and customer support specialist to assist with inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and commercial lines.

The role emphasizes clear communication via phone, chat, or email, and maintaining accurate records. Opportunities to complete P&C licensing within 3 months are available in a collaborative, hybrid-friendly environment.

Qualifications

• Must have strong interpersonal and communication skills.
• P&C insurance knowledge preferred; license within 3 months may be required.
• Ability to handle multiple inquiries with accuracy and professionalism.

Responsibilities

• Provide basic operational and customer support to administrators, agents, brokers and policyholders.
• Communicate via telephone, chat or email with internal and external channels.
• Research and respond to inquiries based on customer needs and policy details.
• Prepare quotes and bind coverage for RLI products as needed.
• Keep accurate records of customer interactions and transactions.

Skills

Interpersonal skills

Communication skills

P&C insurance knowledge

Education

High school diploma

Job description

RLI Insurance Company in Lynnwood, WA is seeking a front-line operations and customer support specialist to assist with inquiries, provide product knowledge, and ensure policy alignment with customer needs for personal and commercial lines.

The role emphasizes clear communication via phone, chat, or email, and maintaining accurate records. Opportunities to complete P&C licensing within 3 months are available in a collaborative, hybrid-friendly environment.