Insurance Customer Care Specialist – Growth & PTO

gobravvo; Roseburg (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Bonus opportunities

PTO (vacation & sick days)

Experience in insurance industry

Advancement opportunities

Job summary

gobravvo is seeking a Customer Service Representative in Oregon to engage daily with customers, assist with insurance inquiries, policy changes, claims, and billing, and educate clients on available products. The role emphasizes needs-based guidance, relationship building, and delivering exceptional service.

Growth and licensing training are highlighted within an independent agent setup. The position offers a competitive base with bonus opportunities, PTO, and career advancement within the

Qualifications

• Excellent interpersonal and communication skills (written, verbal, and listening)
• Strong organizational skills and attention to detail
• Ability to work both independently and as part of a team
• Proactive problem-solving abilities
• Commitment to delivering high-quality customer service
• Ability to learn and utilize computer functions efficiently
• Self-motivated with a drive to achieve accuracy and timeliness
• Ability to multitask in a fast-paced office environment
• Licenses: Property & Casualty license (must be able to obtain)
• Licenses: Life and Health license (must be able to obtain)
• Dedication to keeping licenses and product knowledge current through continuing education

Responsibilities

• Establish and maintain customer relationships, providing follow-up as needed
• Deliver accurate and helpful customer service, addressing questions regarding insurance availability, eligibility, coverage options, policy changes, and claims
• Educate customers about their insurance options using a customer-focused review process
• Maintain a high level of professionalism and commitment to success every day
• Generate timely and thorough activity reports to the agent
• Stay current with product changes, licensing requirements, and technical developments through ongoing education

Skills

Interpersonal skills

Communication

Multitasking

Attention to detail

Problem solving

Self-motivation

Education

Property & Casualty license

Life and Health license

Job description

gobravvo is seeking a Customer Service Representative in Oregon to engage daily with customers, assist with insurance inquiries, policy changes, claims, and billing, and educate clients on available products. The role emphasizes needs-based guidance, relationship building, and delivering exceptional service.

Growth and licensing training are highlighted within an independent agent setup. The position offers a competitive base with bonus opportunities, PTO, and career advancement within the