Licensed Insurance Customer Care Specialist

gobravvo; Colorado Springs (CO); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Federal holidays

Probationary period allowance

Career growth opportunities

Work-life balance

Job summary

gobravvo is seeking a Licensed Insurance Customer Service Representative in Colorado Springs, CO. You will guide clients through insurance options, answer inquiries, and maintain records with accuracy, leveraging your Property & Casualty license and potentially Life & Health credentials.

You will work in a collaborative office environment, handling policy details, billing, and claims inquiries while staying current on industry changes and licensing requirements.

Qualifications

• Active Property & Casualty license (or ability to obtain prior to start date).
• Life and Health license (or willingness to obtain prior to start date).
• Exceptional interpersonal and communication skills (written, verbal).
• Strong organizational abilities and attention to detail.
• Capacity to multi-task and work effectively in a team.

Responsibilities

• Establish and nurture customer relationships through proactive communication and follow-up activities.
• Deliver prompt, accurate, and friendly customer service by addressing inquiries related to insurance availability, eligibility, coverage details, policy updates, claims, and billing.
• Educate customers about insurance options using a needs-based review process, ensuring each client is informed about products that best suit their circumstances.
• Maintain thorough and organized records, providing timely activity reports to agency leadership.
• Uphold a strong work ethic and commit to achieving success each day while working as part of a motivated team.
• Stay current with industry changes, licensing requirements, and participate in ongoing education.

Skills

Customer service

Communication

Organizational skills

Teamwork

Problem-solving

Learning agility

Job description

gobravvo is seeking a Licensed Insurance Customer Service Representative in Colorado Springs, CO. You will guide clients through insurance options, answer inquiries, and maintain records with accuracy, leveraging your Property & Casualty license and potentially Life & Health credentials.

You will work in a collaborative office environment, handling policy details, billing, and claims inquiries while staying current on industry changes and licensing requirements.