Insurance Customer Care Specialist - Hybrid

Amica Mutual Insurance Company; Rhode Island; Ibrido; USD 41.000 - 50.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision coverage for 1

Paid vacation

Holidays

401k with company match

Parental leave

Tuition reimbursement

Descrizione del lavoro

Amica Mutual Insurance Company in Lincoln, RI is seeking an Associate Customer Care Representative to provide telephone support and service to policyholders. The role emphasizes service, sales, and strong teamwork to deliver a positive customer experience.

Candidates should have a high school diploma, prior customer service experience, and excellent communication skills. Training, background checks, and potential licensing are part of the process in a supportive, inclusive environment with

Competenze

• High school diploma or equivalent education required.
• Prior customer service and sales experience preferred.
• Excellent interpersonal and communication skills essential.

Mansioni

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem-solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Conoscenze

Customer service

Sales experience

Interpersonal skills

Communication skills

Computer skills

Formazione

High school diploma or equivalent

Descrizione del lavoro

Amica Mutual Insurance Company in Lincoln, RI is seeking an Associate Customer Care Representative to provide telephone support and service to policyholders. The role emphasizes service, sales, and strong teamwork to deliver a positive customer experience.

Candidates should have a high school diploma, prior customer service experience, and excellent communication skills. Training, background checks, and potential licensing are part of the process in a supportive, inclusive environment with