Insurance Customer Care Specialist | Growth & Impact

Agentkandiss; Ferndale (MI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Group Life Insurance

Health insurance

Paid time off

401(k)

Bonus based on performance

Job summary

Kandiss Ecton - State Farm Agent is hiring a Customer Service Representative for our Ferndale, MI location. You will handle customer inquiries, explain policy details, and support the agency team in delivering exceptional service to protect clients against the unexpected.

We value a customer-focused, empathetic approach and see internal growth opportunities for motivated, sales-minded teammates within a collaborative community-oriented agency.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

Kandiss Ecton - State Farm Agent is hiring a Customer Service Representative for our Ferndale, MI location. You will handle customer inquiries, explain policy details, and support the agency team in delivering exceptional service to protect clients against the unexpected.

We value a customer-focused, empathetic approach and see internal growth opportunities for motivated, sales-minded teammates within a collaborative community-oriented agency.