Insurance Customer Experience Specialist | Flexible Schedule

Kandiss Ecton - State Farm Agent; Ferndale (MI); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Group Life Insurance

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Kandiss Ecton - State Farm Agent in Michigan is seeking a Customer Service Representative to deliver exceptional service for insurance customers. You will respond to inquiries, assist with policy updates, and help protect community members by guiding them through available products.

The role emphasizes accuracy in records, teamwork with the agency staff, and opportunities for internal growth. If you are empathetic, detail-oriented, and enjoy helping people, this position may be a good fit.

Qualifications

• Excellent communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Prior customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.
• Establish customer relationships and follow up with customers, as needed.

Skills

Communication skills

Multitasking

Customer service

Job description

Kandiss Ecton - State Farm Agent in Michigan is seeking a Customer Service Representative to deliver exceptional service for insurance customers. You will respond to inquiries, assist with policy updates, and help protect community members by guiding them through available products.

The role emphasizes accuracy in records, teamwork with the agency staff, and opportunities for internal growth. If you are empathetic, detail-oriented, and enjoy helping people, this position may be a good fit.