Customer Service Pro — Growth & Community Impact

Ecton Ins Agcy and Fin Svc Inc; Ferndale (MI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Group life insurance

Health insurance

Advancement opportunities

Paid time off

401(k)

Bonus based on performance

Job summary

Kandiss Ecton - State Farm Agent in Ferndale, MI is seeking a Customer Service Representative to join a busy State Farm agency.

You will answer inquiries, assist with policy changes, process claims, and keep accurate records, while delivering friendly service and supporting community-focused initiatives.

This full-time role offers group and health insurance, paid time off and an opportunity for advancement within a supportive team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Kandiss Ecton - State Farm Agent in Ferndale, MI is seeking a Customer Service Representative to join a busy State Farm agency.

You will answer inquiries, assist with policy changes, process claims, and keep accurate records, while delivering friendly service and supporting community-focused initiatives.

This full-time role offers group and health insurance, paid time off and an opportunity for advancement within a supportive team.