Customer Service Representative - State Farm Agent Team Member

Ecton Ins Agcy and Fin Svc Inc; Ferndale (MI); Hybrid; USD 40,000 - 50,000; Full time

Benefits offered by this job

Group life insurance

Health insurance

Advancement opportunities

Paid time off

401(k)

Bonus based on performance

Job summary

Kandiss Ecton - State Farm Agent in Ferndale, MI is seeking a Customer Service Representative to join a busy State Farm agency.

You will answer inquiries, assist with policy changes, process claims, and keep accurate records, while delivering friendly service and supporting community-focused initiatives.

This full-time role offers group and health insurance, paid time off and an opportunity for advancement within a supportive team.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service experience

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Ferndale - MI

• Group Life Insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Bonus based on performance

About our Agency

Now in her eighth year as a successful State Farm agent, Kandiss brings a unique background to her role in risk management, with a bachelor’s degree in Clinical Laboratory Science and a decade of experience in the ER of a Level 1 Trauma Center. While she once witnessed the limitations of her team’s ability to help patients, Kandiss now dedicates herself to helping customers proactively protect against the unexpected.

Our team of nine spans two locations, providing high-quality service and meaningful support. We are also deeply involved in our community—proud sponsors of the Detroit Youth Choir’s annual shows and active contributors to local initiatives. Kandiss serves on the Board of Trustees for Gift of Life Michigan and is a Founding Board Member of the Michigan Black Business Alliance.

If you’re looking to join a purpose-driven agency that values community impact and team collaboration, we’d love to have you with us!

ROLE DESCRIPTION

As a Customer Service Representative - State Farm Agent Team Member with Kandiss Ecton - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year