Insurance Customer Advocate — Remote Role & Growth

Markel; Milwaukee (WI); Hybride; USD 23 000 - 47 000; Plein temps

Avantages offerts par ce poste

Health & dental benefits

401(k) with employer match

Tuition reimbursement

Résumé du poste

Markel Corporation is hiring a Customer Service Representative to be the first point of contact for insurance questions. The role emphasizes delivering quality service, building rapport, and supporting renewal opportunities.

Ideal candidates have strong communication skills, a willingness to learn, and the ability to multitask across multiple systems. Remote work exposure and an option for a hybrid schedule are noted for nearby locations.

Qualifications

• Ability to work in a fast-paced team environment.
• Dedicated to providing positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems.

Responsabilités

• Resolve customer concerns and escalate when needed.
• Communicate information efficiently and accurately to customers.
• Strive for first call resolution and quality service.
• Stay current with procedures, products, and programs.
• Handle calls related to loss claims, payments, reinstatements, and billing.

Connaissances

Team work

Clear communication

Multi-tasking

Willingness to learn

Accountable

Bilingual preferred

Formation

High school diploma or equivalent

Description du poste

Markel Corporation is hiring a Customer Service Representative to be the first point of contact for insurance questions. The role emphasizes delivering quality service, building rapport, and supporting renewal opportunities.

Ideal candidates have strong communication skills, a willingness to learn, and the ability to multitask across multiple systems. Remote work exposure and an option for a hybrid schedule are noted for nearby locations.