Bilingual Customer Service Representative

Markel Corporation; Richmond (VA); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Health and dental benefits

401(k) match

Tuition reimbursement

Job summary

Markel Corporation, a global insurance holding company, is seeking a Bilingual Customer Service Representative to be the first point of contact for English/Spanish speaking customers. You will deliver quality service, build rapport, and encourage renewals while staying current on procedures and programs.

Remote work and hybrid options may apply for the right candidate. Starting pay ranges around market rates with benefits including health and dental, 401(k) match, profit sharing, and tuition

Qualifications

• High school diploma or equivalent; some college is a plus!
• Bilingual in English/Spanish required
• Property/Casualty Insurance License required
• 2+ years of insurance sales/service experience required
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Responsibilities

• Work diligently to resolve customer concerns and escalate when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide 'best in class' service.
• CSRs stay current and knowledgeable of all procedures to meet department standards and guidelines.

Skills

Fast-paced environment

Clear communication

Multi-tasking

Accountable and reliable

Bilingual English/Spanish

Education

High school diploma or equivalent

Property/Casualty Insurance License

Some college is a plus

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Customer Service Rep I will be the first point of contact for new and existing customers insurance questions and will deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal/repeat business. This position requires the associate to gain knowledge and stay current of all procedures, products and programs to ensure department standards and guidelines are met. Regular, on-time attendance is an essential function of this role.

Markel Corporation (NYSE – MKL), a global insurance holding company, is adding to the Customer Service team to better service Markel customers! We’re currently seeking a Bilingual Customer Service Representative (CSRs) who would like to increase their insurance knowledge and build their skills while making a positive impact on Markel’s customers. We provide exceptional customer service through our simple processes, honest communications, and employee expertise.

Responsibilities

• Work diligently to find resolution to customer concerns and escape to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide “best in class” service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are meet, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer and Coding

Qualifications/Skill sets

• Ability to work in a fast-paced team environment.
• Dedicated to providing a positive customer experience.
• Communicate clearly and professionally over the phone.
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications.
• Accountable and reliable

Requirements

• High school diploma or equivalent; some college is a plus!
• Bilingual in English/Spanish required
• Property/Casualty Insurance License required
• 2 or more years of insurance sales/service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Compensation

Starting pay ranges from $21.50/hour - $23.00/hour based on the candidate's experience, education. Hours of Monday - Friday. *In addition to regular hourly pay, there is an annual Performance Bonus Potential.

Benefits Included

Immediate health & dental benefits, paid vacation and holidays, a 401k match, profit sharing, tuition reimbursement policy.

Work Locations and Hybrid Requirements

Hours of operation Sales or Service position. Must have Property & Casualty license to work remote outside of Markel office locations. Markel locations are Pewaukee, WI., Omaha, NE., Glen Allen VA., Henderson NV. If located near Markel office location, Hybrid work schedule is required.

Work Authorization

#DEIB US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Who We Are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better We enjoy the everyday | We think further

What’s in it for you

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life. All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.

Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the [e-mail].