Insurance Customer Service Pro - Remote, Benefits, Growth

Markel; Henderson (NV); Hybrid; USD 23.000 - 47.000; Vollzeit

Benefits dieser Stelle

Health & dental benefits

401k match

Paid vacation & holidays

Tuition reimbursement

Zusammenfassung

Markel is seeking a Customer Service Representative in Henderson, NV to be the first point of contact for insurance questions and to deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal and repeat business. You will gain knowledge of procedures, products, and programs to ensure department standards are met and attendance is reliable.

This full-time role offers comprehensive benefits, opportunities for career development, and a path

Qualifikationen

• High school diploma or equivalent; some college is a plus!
• Property/Casualty Insurance License preferred but not required
• 2+ years of insurance sales/service experience preferred
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills

Aufgaben

• Work diligently to find resolution to customer concerns and elevate to appropriate level when necessary.
• Convey information efficiently, effectively, and appropriately to meet the needs of the customer.
• Strive for first call resolution to provide "best in class" service.
• CSRs are required to stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, Average Speed of Answer.
• Call types range from but are not limited to answering first notice of loss claims calls, taking payments, reinstatements, billing questions, online reset passwords etc.

Kenntnisse

Fast-paced environment

Positive customer experience

Clear communication

Multi-tasking across systems

Willingness to learn

Accountable

Bilingual

Ausbildung

High school diploma or equivalent

Property/Casualty Insurance License preferred

Tools

CRM systems

Billing systems

Online portals

Jobbeschreibung

Markel is seeking a Customer Service Representative in Henderson, NV to be the first point of contact for insurance questions and to deliver a quality customer service experience that builds rapport and long-term relationships to encourage renewal and repeat business. You will gain knowledge of procedures, products, and programs to ensure department standards are met and attendance is reliable.

This full-time role offers comprehensive benefits, opportunities for career development, and a path