Bilingual Customer Service Rep (Spanish/English) – Remote

Markel Corporation; Omaha (NE); Remote; USD 22,000 - 47,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

PTO & holidays

Stock Purchase Plan

Job summary

Markel Group is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first contact for customers, answering insurance questions and delivering a positive, professional experience. This remote/hybrid role supports long-term relationships and renewal business.

We value reliability, clear communication, and the ability to navigate a fast-paced environment while maintaining quality standards and team collaboration.

Qualifications

• Bilingual in English and Spanish required.
• Experience in high-volume call center environment preferred.

Responsibilities

• Serve as first point of contact for insurance questions.
• Communicate clearly with customers in English and Spanish.
• Strive for first-call resolution and escalate when needed.
• Stay current on procedures, products, and programs.

Skills

Bilingual English/Spanish

Customer service

Communication

Call center experience

Reliability and attendance

Education

High school diploma or equivalent

Some college+

Tools

CRM systems

Multitasking

Job description

Markel Group is seeking a Spanish bilingual Customer Service Representative I to join our Specialty Service team. You will be the first contact for customers, answering insurance questions and delivering a positive, professional experience. This remote/hybrid role supports long-term relationships and renewal business.

We value reliability, clear communication, and the ability to navigate a fast-paced environment while maintaining quality standards and team collaboration.