Insurance CSR: Policy Help & Customer Care

001 Brown & Brown, Inc; Ohio; Hybrid; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Benefits

401k

Tuition Reimbursement

Paid Time Off

Job summary

One80 Intermediaries is seeking a Customer Service Representative to join our growing team, serving as a primary point of contact for customers and delivering an exceptional service experience. The ideal candidate communicates effectively across phone, chat, and email, handles policy interpretation and billing inquiries, and remains adaptable in a fast-paced environment.

With a focus on empathy, professionalism, and problem-solving, you will resolve inquiries, explain policy terms clearly, and

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 2 years of call center or high-volume customer service experience.
• Strong attention to detail and ability to follow complex procedures.
• Excellent verbal and written communication skills.
• Ability to navigate multiple systems while maintaining accuracy.

Responsibilities

• Respond to incoming customer inquiries via phone, chat, and email.
• Assist customers with policy interpretation, claims inquiries, and premium/billing-related matters.
• Review insurance policy terms to determine coverage eligibility.
• Explain policy details clearly and confirm information.
• Handle requests related to coverage changes, cancellations, and concerns.
• Identify customer needs and provide solutions to support retention and satisfaction.
• Investigate and resolve issues by gathering necessary information.

Skills

Customer service

Communication

MS Office

Typing speed 40-50 wpm

Multi-channel support

Education

High school diploma

Associate degree preferred

Tools

Microsoft Office Suite

Job description

One80 Intermediaries is seeking a Customer Service Representative to join our growing team, serving as a primary point of contact for customers and delivering an exceptional service experience. The ideal candidate communicates effectively across phone, chat, and email, handles policy interpretation and billing inquiries, and remains adaptable in a fast-paced environment.

With a focus on empathy, professionalism, and problem-solving, you will resolve inquiries, explain policy terms clearly, and