Customer Service Representative

One80 Intermediaries

Richmond Heights (OH)

On-site

USD 20,457 - 29,136

Full time

14 days+

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Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Tuition assistance

Disability insurance

Paid maternity leave

Job summary

An insurance brokerage is seeking a Customer Service Representative in Richmond Heights, Ohio. This entry-level role requires handling customer inquiries with professionalism and providing detailed information on insurance policies. The ideal candidate will have at least 2 years of experience in a customer service environment and proficiency in Microsoft Word and Excel. Benefits include medical and vision insurance, a 401(k) plan, and tuition assistance. Join our team and make a difference in our customers' insurance experience.

Qualifications

Minimum of 2 years of customer service experience in a high-volume call center.
Proficiency in Microsoft Word and Excel is essential.
Strong attention to detail and ability to follow procedures precisely.

Responsibilities

Handle incoming customer calls with professionalism and efficiency.
Assist customers with policy details, claims inquiries, and billing or premium-related questions.
Provide information on insurance products and manage account cancellations.

Skills

Strong communication skills

Attention to detail

Problem solving

Empathy

Patience

Education

High school diploma required; Associate Degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Customer Service Representative role at One80 Intermediaries.

As a Customer Service Representative, you will serve as a key point of contact for our customers, acting as a liaison, providing product and service information, and resolving issues with professionalism and efficiency. The ideal candidate is genuinely passionate about helping people, thrives in a fast‑paced environment, and brings empathy, patience, and strong communication skills to every interaction.

You’ll play a vital role in ensuring our customers receive exceptional service by responding to inquiries, addressing concerns, and supporting their insurance needs with accuracy and care. If you enjoy problem solving, can think on your feet, and are committed to delivering a great customer experience, we’d love to meet you.

Your Impact

Handle incoming customer calls with professionalism and efficiency.
Assist customers with policy details, claims inquiries, and billing or premium‑related questions.
Review policy coverage to determine eligibility and respond appropriately.
Compare policy information and clarify misunderstandings to ensure accurate communication.
Provide information on insurance products, process coverage requests, and manage account cancellations.
Support customers with complaint resolution while maintaining a high level of service.

Successful Candidates Will Have

High school diploma required; Associate Degree or higher preferred.
Minimum of 2 years of customer service experience in a high‑volume call center.
Strong attention to detail and ability to follow procedures precisely.
Proficiency in Microsoft Word and Excel.

Pay Range

$18.00 – $18.00 hourly.

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for this role.

Seniority Level