Insurance Customer Service Pro - Liability

001 Brown & Brown, Inc; Illinois; Hybrid; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401k

Paid time off

Wellness program

Job summary

One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team. The role answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.

Responsibilities include providing excellent service, maintaining customer records, processing client requests, updating the administration system, and handling policy transactions.

Qualifications

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Responsibilities

• Provide excellent customer service via phone to clients.
• Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls.
• Assist with processing client requests received via mail, fax, and email.
• Update and maintain customer records in the administration system.
• Process and analyze new business transactions, policy transactions, and correct company records to adjust errors.
• Mail specified forms and route completed forms for processing.

Skills

Customer service

Record keeping

Data entry

Policy processing

Phone support

Email processing

Tools

CRM system

Job description

One80 Intermediaries is seeking a Customer Service Representative - Professional Liability to join our growing team. The role answers questions and resolves problems initiated by insureds and carriers via telephone, mail, and e-mail.

Responsibilities include providing excellent service, maintaining customer records, processing client requests, updating the administration system, and handling policy transactions.